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Microsoft outlook 2016 calendar not showing appointments free. Users can see only basic free/busy mailbox information in a remote forest in Microsoft 365
If it is, note the steps to reproduce the problem in detail. Additionally, have the steps to reproduce the problem ready if you contact Microsoft Product Support Services. Is the missing appointment a meeting request, a recurring meeting request, an updated meeting request, or a stand-alone appointment? There may be significant differences in the troubleshooting that is required based on the item type. Is text that is in the Subject box of the meeting or of the appointment known?
This can be a critical factor in troubleshooting. For example, this information is important when you examine logs or when you troubleshoot issues with views or when you search for the item in the Deleted Items folder.
Is the software version known? Version information may be required to resolve your specific issue or to determine its cause. Information about versions of software that may use the Calendar and meeting requests or about versions of software that may affect the Calendar and meeting requests is required. This information should include installed software updates or hotfixes for the products in question.
This is required information if Microsoft Product Support Services is used. Do you have the appropriate permissions in the organization for logging for Outlook, for Exchange, or for third-party products. Data from these tools may be requested if you contact Microsoft Product Support Services. When you troubleshoot the various components that can make up the environment, the following categories are frequently identified as key troubleshooting areas:.
Each category is discussed later in the article. When you troubleshoot, simultaneous work on these categories may be required for a more rapid resolution. To troubleshoot Outlook, you frequently must examine how it is used. User training and a user-ready "best practices" document are available on the Microsoft Office Assistance Web site. Product Support Services recommends that you review this information and that you provide it to the users of Microsoft Outlook.
For scenario-based and best-practice information, view the following content:. Welcome to your calendar. Best practices for organizations when using the Outlook Calendar. If issues occur with missing or duplicate appointments, standard troubleshooting for Outlook is as follows:. Obtain the latest service pack for the version of Outlook that you are using.
Use the same version of Outlook on all the clients that access the same Calendar. Later versions of Outlook and later service pack levels may provide resolutions to issues. Verify that the version of Outlook that you are using is currently supported. Updates and service packs are not created for expired product versions. Verify that Deleted Items Recovery is enabled in the environment. For more information, see the following article:.
Recover deleted items in Outlook for Windows. Troubleshoot all the mailboxes that are involved in the manager-delegate relationship. The number of delegates for a mailbox may have a big effect on troubleshooting. We recommend that you remove delegates temporarily or that you use the smallest possible number of delegates when you troubleshoot. Note Unless the delegates are carefully managed, many delegates for a single mailbox may create conflicts or other issues.
We recommend that you use the smallest possible number of delegates in typical usage. Accept or decline all meeting items individually. If rules are used to move meeting requests out of the Inbox, tentative meetings will not be entered in the Calendar.
If a delegate also receives meeting requests, make sure that the manager and the delegate have a clearly defined process for handling meeting requests. Use the Calendar logging features of Outlook. For more information about calendar logging, see the following article:. When missing or duplicate meeting requests are reported, the antivirus software that is used to scan the Exchange server mailboxes in the organization should be examined.
Troubleshooting information for Exchange Server is available at:. Exchange Server Troubleshooting. CDO is frequently involved in issues with missing or duplicated appointments. These issues can include the following:. When you troubleshoot these issues, we generally recommend the following:. Contact Microsoft Product Support Services or search the online support sites referenced above for the latest updates. There are several vendors that provide software suites and devices for the purposes of synchronizing with Microsoft Exchange Server.
General recommendations for troubleshooting issues with missing or duplicated items in such environments are as follows:. Make sure that you use the latest software suites, service packs, hotfixes, and software updates that are available from the vendor. Make sure that the latest CDO update is installed on the server that is running the third-party software suite. Make sure that you use the latest version of the synchronization software for your handheld device.
In environments that run Blackberry Enterprise Server, we recommend the following: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Obtain Blackberry Enterprise Server updates and handheld synchronization software updates. Visit the following BlackBerry Web site:. If the Publish at location option was previously inactive, clear the check box to make it inactive again.
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur. When Outlook or a later version connects to an Exchange mailbox, Outlook reads the FBPublishRange key to determine how many months of local full meeting details data to display. The following examples describe the results of various settings:. The number of months in the FBPublishRange key must be specified in decimal format.
If you specify 24 months in decimal, it appears as 18 in Hexadecimal, as shown in the following screenshot. Skip to main content. This browser is no longer supported.
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